Effective: June 25, 2026 · Graphene Financial Services, LLC · Glendale, Arizona
These Terms of Service ("Terms") govern your use of the services provided by Graphene Financial Services, LLC ("Graphene," "we," "us," "our"), a limited liability company registered in the State of Arizona. By engaging our services, you ("Client") agree to be bound by these Terms.
Graphene provides virtual bookkeeping and financial management services as described in the service agreement or proposal accepted by the Client. Services are delivered remotely using cloud-based platforms. The specific scope of services, deliverables, and pricing are defined in the signed service agreement between Graphene and the Client.
Graphene reserves the right to modify, discontinue, or replace specific tools or platforms used to deliver services (e.g., switching reporting tools) at our discretion, provided that the quality and scope of deliverables remain materially consistent.
Services are provided under one of three fixed-fee monthly retainer plans: Core Bookkeeping, Growth Package, or CFO Lite Advisory. Pricing is based on business complexity, transaction volume, and services selected. Graphene reserves the right to adjust pricing if transaction volume consistently exceeds the plan tier's stated limit by more than 20% for two or more consecutive months. Any pricing adjustment will be communicated with at least 30 days' notice.
Any work requested by the Client that falls outside the scope of the signed service agreement constitutes an out-of-scope request and requires a written Change Order before work commences. Graphene will issue a Change Order specifying the additional scope, pricing, and timeline. No out-of-scope work will begin without Client's written approval. Change orders expire 7 days from the date of issue unless otherwise stated. Rush requests (delivery within 48 hours of request) carry an automatic 25–50% expedite fee.
To receive services as described, the Client agrees to:
Monthly retainers are billed on the 15th of each month and are due upon receipt. Invoices are processed via Stripe. Accounts more than 14 days past due may result in suspension of services. Accounts more than 30 days past due may result in termination of the service agreement. One-time project fees (catch-up bookkeeping, migrations, change orders) are due prior to work commencing, or as specified in the applicable Change Order.
Service agreements are month-to-month with no long-term contract required. Either party may terminate the service agreement with 30 days' written notice. Upon termination, Graphene will provide the Client with a final set of financial reports and return or transfer access to all Client-owned accounts. Any outstanding balances are due immediately upon termination.
Graphene reserves the right to terminate services immediately and without notice in cases of Client fraud, abuse, non-payment exceeding 45 days, or conduct that creates legal or reputational risk for Graphene.
Graphene's total liability to the Client for any claim arising out of or related to the services shall not exceed the total fees paid by the Client to Graphene in the three (3) months immediately preceding the claim. Graphene shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data loss, even if advised of the possibility of such damages.
Graphene is not liable for errors in financial reports that result from incomplete, inaccurate, or untimely information provided by the Client or third parties.
Both parties agree to maintain the confidentiality of the other's proprietary and financial information. Graphene will not disclose Client financial information to third parties except as described in our Privacy Policy or as required by law. This confidentiality obligation survives the termination of the service agreement.
Financial reports, dashboards, and other deliverables prepared by Graphene for the Client become the Client's property upon full payment of applicable fees. Graphene's internal methodologies, templates, automation workflows, and proprietary processes remain Graphene's intellectual property.
Graphene operates as an independent contractor. Nothing in these Terms creates an employment relationship, partnership, or joint venture between Graphene and the Client.
In the event of a dispute arising from these Terms or services provided, both parties agree to first attempt resolution through good-faith discussion. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Maricopa County, Arizona, under the rules of the American Arbitration Association. The prevailing party shall be entitled to reasonable attorney's fees.
These Terms are governed by the laws of the State of Arizona, without regard to conflict of law principles.
These Terms, together with the signed service agreement and any Change Orders, constitute the entire agreement between the parties and supersede all prior discussions, representations, or agreements relating to the services.
Graphene may update these Terms at any time. Active clients will be notified by email at least 30 days before material changes take effect. Continued use of services after the effective date constitutes acceptance.
Graphene Financial Services, LLC
Glendale, Arizona
(602) 461-7224
[email protected]